Momd4 takes your privacy seriously. This document transparently explains how we collect, use, store and protect your personal data — in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Six core data protection principles we uphold every day to maintain your trust.
All data transmitted between your device and momd4's servers is protected by 256-bit SSL encryption — the same security standard used by major banking institutions. No third party can intercept or read your data in transit.
Your personal data is stored in data centres protected by strict physical and digital access controls. momd4 servers use high-grade encryption for data at rest, ensuring your information remains inaccessible even in the event of a physical breach.
Only specifically authorised momd4 staff may access users' personal data, and only for legitimate purposes such as processing transactions or resolving complaints. All access is logged and periodically audited by our internal security team.
Momd4 has never and will never sell, rent or disclose your personal data to advertisers or third parties for marketing purposes without your explicit consent. Your data belongs to you — not a business asset we trade in.
Momd4's privacy policy and data management practices are developed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We conduct regular compliance reviews and update this policy as needed to remain compliant with current legislation.
Momd4 gives you full control over your personal data. Through your account settings, you can update personal information, manage communication preferences, request a copy of your data or submit a data deletion request in accordance with the rights enshrined under the PDPA.
momd4 Privacy Commitment: We collect only what is strictly necessary, store it securely, and do not share your information without a lawful basis. This document is written in plain language so you know exactly what happens with your data.
Momd4 ("we", "our platform") operates as an online gaming platform providing services to users in Malaysia. In the course of our operations, we collect and process users' personal data as necessary to deliver safe, effective and high-quality services.
This Privacy Policy details the types of personal data we collect, the purposes for which it is collected, how we use it, the parties who may receive it under certain circumstances, and the rights you hold in relation to your personal data.
This policy applies to all momd4 platform users, including website visitors, prospective members, and registered members. By using any part of our platform, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy should be read together with Terms and Conditions and Responsible Gaming Policy of ours, all of which together form a comprehensive agreement between you and momd4.
Momd4 collects your personal data through various means — directly from you, automatically during platform use, and in some cases from trusted third parties. Below is a detailed breakdown of the data we collect:
| Data Category | Type of Information | Collection Method |
|---|---|---|
| Identity | Full name, date of birth, MyKad/passport number, gender | Registration & KYC |
| Conta ct | Email address, phone number, residential address | Registration & account profile |
| Financial | Bank account number, bank name, deposit & withdrawal transaction records | Payment processing |
| Technical | IP address, device type, operating system, web browser, session data | Automatically upon use |
| Behaviour | Game history, game preferences, betting records, session duration | Automatically upon use |
| Communications | Customer support chat records, complaints, feedback | Interactions with the support team |
We do not collect sensitive data categories such as health information, religious beliefs or political views unless specifically required to meet applicable legal or regulatory obligations, and only with your explicit consent.
Momd4 uses the personal data collected for the following purposes, and no more:
Momd4 will not use your data for any other purposes not stated here without first notifying you and, where required, obtaining your consent.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), momd4 processes your personal data on valid legal grounds. The basis we rely on depends on the purpose of the processing:
Note: If you withdraw consent for processing required to fulfil a contract or meet legal obligations, momd4 may be unable to continue providing services to you. We will inform you of these implications before processing any consent withdrawal request.
Momd4 does not sell your personal data to any third party. However, in the course of operating the platform, we share your personal data with the following parties under limited and controlled circumstances:
All third parties we work with are required to comply with strict security and privacy standards in line with Malaysia's PDPA. We ensure every data-sharing agreement contains adequate data protection clauses.
In situations where momd4 is involved in a merger, acquisition, or asset sale, user data may be transferred as part of the business assets. You will be notified in advance via email or platform notification should such a situation arise.
Momd4 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage and delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the momd4 platform on your device.
Momd4 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.
When your personal data is no longer required and there is no legal obligation to retain it, momd4 will securely delete or de-identify that data using methods that ensure it cannot be recovered.
As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by momd4:
You have the right to request a copy of the personal data we hold about you. momd4 will provide this copy within 21 business days of receiving a valid request.
If the personal data we hold about you is inaccurate, incomplete or outdated, you have the right to request that we correct or update it promptly.
In certain circumstances, you have the right to request the deletion of your personal data. This right is subject to our legal obligations to retain certain records for prescribed periods.
You have the right to request that we restrict how we process your personal data in certain circumstances, such as while you are disputing the accuracy of that data.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests in certain circumstances.
You have the right to receive your personal data in a structured, machine-readable format and to transfer that data to another data controller where applicable.
To exercise any of the above rights, you may contact our privacy team by email at [email protected] or via Live Chat on the platform. We will acknowledge receipt of your request within 3 business days and resolve it within the timeframe stipulated by the PDPA.
Momd4 has implemented a comprehensive range of technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration or destruction:
Incident Response: In the event of a data breach that may affect your personal data, momd4 is committed to notifying you within 72 hours of becoming aware of the incident, in line with industry best practices. We will provide details of the incident, the data involved and the steps being taken.
Momd4 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or improvements to our platform.
When we make significant changes to this Privacy Policy, we will:
Continued use of the momd4 platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the amendments, please contact us to discuss your options, including account closure if you choose to do so.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have any questions, concerns or requests regarding this Privacy Policy or how momd4 handles your personal data, our privacy team is ready to assist you.
We aim to respond to all privacy-related enquiries within 5 business days. For official requests under PDPA, we will acknowledge receipt within 3 business days and complete the request within the timeframe prescribed by law.
If you believe that momd4 is not handling your personal data in accordance with this Privacy Policy or PDPA requirements, you have the right to lodge a complaint with Department of Personal Data Protection Malaysia under the Ministry of Communications.
Your Privacy, Our Priority: At momd4, we believe your trust is the foundation of a meaningful long-term relationship. We are committed to being fully transparent about our privacy practices and to responding promptly whenever you need assistance regarding your personal data.
Your privacy and security are our top priority. With high-grade encryption, full PDPA compliance and a commitment to never selling your data, momd4 is a platform you can trust completely. Register an account today and enjoy a safe, fair and enjoyable gaming experience.